Multiple modules · built-in guest journeys · one workflow
The whole hospitality lifecycle, one workspace.
From the first inbound WhatsApp to the signed corporate contract to the checked-in attendee — nothing drops between steps.
Workspace
The screen your front office starts the day on.
Front-office staff don't want a KPI chart in the morning. They want to know what's pending. My Day pulls together today's AI-flagged priorities, follow-ups due, unread inbox, arrivals and departures, open opportunities — all in one screen.
Different landing per role — admins see Dashboard, FO sees My Day
AI pre-ranks items by urgency; staff just work the top of the list
Every item one click away from full context
Good morning, Luis
Tuesday, 28 May · 09:15 · Barcelona Gothic
AI flagged for you
Recovery call: Aisha Rahman
NPS 3/10 · by EOD
Double-booking: Room 304
Tanaka vs Klein · resolve by 12:00
VIP prep: Marcus Sterling
Platinum · ETA 15:00
Sales & Pipeline
Two pipelines. One for individuals. One for B2B groups.
Direct bookings and corporate groups don't move the same way. Individual guests go through 6 stages — New, Engaged, Quoted, Awaiting, Negotiating, Won. B2B groups have their own flow — Inquiry, Qualifying, Proposal, Negotiating, Contract — with amendments, diff viewers, and rooming-list ingestion.
AI drafts quotes using your rate card and corporate agreements
Discount thresholds trigger human review automatically
Contract amendments with v1.0 → v1.1 diff viewer
Rooming list upload matches attendees to existing contacts
Groups pipeline· Barcelona Gothic
Inquiry
Hooli €14.2k
Bradley €18k
Qualifying
Voss €9.8k
Proposal
Moreau €2.4k
Negotiating
Won
Northstar €36k ✓
Unified inbox
Every channel. Every message. One thread per guest.
WhatsApp message yesterday. Email this morning. Phone call just now. Revnaris stitches them all into one conversation per guest. AI replies are threaded alongside human replies, visually distinct but part of the same history.
Hey — possible to upgrade Sophia to a suite as a surprise for our anniversary?
08:42
⚡ AI handoff — Luis has it
Marcus, Luis here. Let me check availability and get back to you in 10 minutes with options.
08:45
Analytics
Measure what happened. Forecast what's coming.
Pre-built dashboards for the questions you ask every week — pipeline health, conversion rates, revenue by source, NPS. Funnel builder for custom flows. Forecasts that project future revenue from current pipeline. Anomaly detection that flags unusual patterns before you'd notice them.
What-if scenario builder on forecasts
Causal chain analysis for review drops ("rooftop closing late → noise → bad reviews")
Report builder for custom slices
Benchmarks across 180+ boutique hotels in the network
Weighted pipeline
€42,830
▲ 12.3%
Property management
Operations without surprises.
Rooms and rates, maintenance tickets, channel-sync. When bookings from different channels overlap on the same room, Revnaris catches the conflict and routes it to a human with the recommended resolution already drafted.
Channel-sync conflict resolution with AI suggestions
Maintenance tickets linked to guest complaints
Multi-property calendar with cross-site visibility
Rate management per property, per channel, per season
Channel-sync conflict
Room 304 · 28-30 April · double-booked
Direct
Ryan Tanaka
09:14 · paid
Booking.com
Lucas Klein
09:47 · paid
Recommend: keep Tanaka in 304, offer Klein 306 + upgrade gesture.
Guest experience
Turn one-time guests into lifetime customers.
Revnaris Circle — Silver, Gold, Platinum tiers. VIP arrival prep that pulls preferences from history. Referrer tracking for super-referrers who send you four or five guests a year. NPS surveys and detractor-recovery flows that catch a bad experience before it becomes a one-star review.
Loyalty program with configurable tiers and points
VIP arrival checklist auto-generated 24h before arrival
Super-referrer tracking with commission payouts
Detractor recovery workflow for NPS 6 and below
MS
Marcus Sterling
★ Platinum · member SC-00184 · 10th stay
Preferences from history
Late checkout to 14:00 · Bombay Sapphire in minibar · iron board day 1 · no HK before 11:00
Settings & admin
Workspace control without a sysadmin.
Role-based access from Group Admin to Read-only. AI agent configuration — tune voice, handoff thresholds, allowed actions per property. GDPR data-privacy workflow with DSAR handling. Audit log of every write by every user, human or AI.
Six built-in roles — Group Admin, Property Manager, Sales, Front Office, HK, Read-only
Per-property AI tuning (voice, discount thresholds, allowed actions)